1. ABOUT malltail
malltail is an international forwarding service that enables you to deliver products bought at Japanese shopping sites or auction sites to countries all over the world. We are one of the most trusted forwarding company in Japan and have currently 850,000 users around the world. Here are some example features of our forwarding service. Have you ever experienced something like this?
All of these can be solved with malltail.
- I want to send products I bought in Japan to family and friends living in other countries around the world.
- malltail makes it possible to internationally ship products from Japan to over 120 countries.
- I tried to buy something I wanted, but the shop doesn’t offer international shipping.
- malltail makes it possible to internationally ship products bought through any shopping sites in Japan.
- When I internationally shipped products I bought at several different shops, the shipping cost was too high.
- malltail’s “parcel consolidation” makes it possible to combine your items into one package for international shipping, then you can save the shipping cost.
- I am worried about the current status of the products that I shipped internationally.
- On your malltail “My Account” page (management screen), you can check the status of your shipment anytime you would like.
- I am worried about my package being damaged during international shipping.
- Purchases are repackaged for shipping at malltail shipping center, and we also offer international shipping insurance (conditions apply).
2.WHY malltail
7 reasons to choose malltail.
- We can ship goods from shopping sites not offering international shipping to 120 different countries.
- You can buy products from Japan at the prices they are sold at in Japan.
- You don’t have to worry about products getting damaged, because we repackage shipments most appropriately.
- We use airmail, so your packages arrive quickly.
- You have tracking numbers and shipping insurance, so you don’t have to worry.
- You can have the products you bought at multiple shops combined with “parcel consolidation” service to save even more on shipping costs.
- We provide excellent customer service.
3.HOW IT WORKS
4. PRICE
Shipping rates
Standard international shipping fees are a total sum of three charges.
Option / Storage fee
| Option | Detail | Price | |
|---|---|---|---|
| Parcel consolidation | Items purchased from multiple shops are bundled into a single package at the malltail shipping center. The shipping fees are economical. | ¥300 | |
| Special package | Wooden Crate Packaging | If large or heavy items are not adequately packaged, or if there is a high probability of damage to the item with a cardboard box, they will be packaged in a wooden crate to ensure the safety of the item. Quotes are based on the condition, size, and packaging method for items to be packaged. | Estimate |
| breakables, antiquities, ceramics, and others | If the packaging of items that require careful handling is judged to be difficult (a high probability of damage) for international shipping, they will be repackaged securely. Fees will be quoted on a case by case basis. | ¥700 | |
| Returning | Items delivered to the malltail shipping center will be returned to the shop. *If return shipping fees are unnecessary due to a return label issued by the shop etc., only a ¥700 return surcharge will apply. *Please check the shop's return policy before returning an item. *In case of items that cannot be returned or limitations on returns under prescribed terms (must be unopened, cannot be returned at customer's discretion, time limits etc.), we cannot provide return service. |
Return Shipping Costs + ¥700 | |
| Removing Packing Slip | For items purchased as gifts etc., the delivery invoice will be removed, and the item will be repackaged. *For multiple separate deliveries from the same shop, the fee is ¥100 per delivery invoice. *Customs declaration invoices will be submitted with the price listed as of the time of purchase. *If a delivery invoice from the shop is requested as proof of mail order purchase when clearing customs, one may be submitted. |
@ ¥100 | |
| Simple package | For items such as sneakers that are lightweight and unlikely to be damaged, packaging will be kept to a minimum to optimize shipping fees. *This also applies to items other than sneakers such as gift wrapping. *Items will be protected by plastic bags and a minimum of packing material, however, as we will not accept claims for breakage or damage to the item through the use of this option, please do not use this option if you desire careful handling. *If the local staff judges unpacking an item to be difficult due to the contents or characteristics of the item or its packaging conditions, it may be declined. |
@ ¥100 | |
| Storage fee | When all items have arrived at malltail, they will be inspected, and malltail will send a shipping fee statement (quote statement) to the customer. Storage fees will be charged beginning on the 15th day thereafter. * The first 14 days are free of charge. |
Retention period - 15 days : ¥500￥100 per day starting from the 16th day | |
| Japanese support | E-mail Support | *English translation of Japanese emails received from shops. *Japanese translation of email to be sent to shops. *We ask that the customer send emails to shops personally. |
@ ¥500 |
| Call Support | *Telephone calls to shops in Japanese. | @ ¥1,000 | |
Duties & Taxes
For internationally shipped parcels, import duties and other taxes may apply during the import customs clearance process.
These costs must be paid by the importer directly to the shipping company.
The method of payment will be one of the following methods depending on the importing country of the shipping company.
- *Payment to the shipping company at the time the item is received.
- *Payment by invoice sent by the shipping company after the item is received.
- *Payment before the the item is received.
Calculation Method for Shipping Costs
* Calculation methods differ for each shipping company.
EMS
Shipping fees are set based on the weight of the packaged parcel (gross weight). However, there are restrictions on weight and size (regulations differ by shipping company).
Fedex
The larger of the weight of the packaged parcel (gross weight) or the volume of the packaged parcel (dimensional weight) is applicable.
Even parcels that cannot be shipped by EMS due to weight or size can be shipped. For large-sized parcels with low net weight, shipping fees increase with the dimensional weight. Please be sure to take this into account.
5. ELIGIBLE COUNTRIES
